Question 1

WHAT IS THE TOTAL COST OF THE VENUE, AND WHAT IS INCLUDED IN THAT FEE?

Accepted Answer

The cost of the venue and its inclusions can be found in the Home page in the INVESTMENT section.

Question 2

ARE THERE DIFFERENT RATES FOR DIFFERENT DAYS OF THE WEEK?

Accepted Answer

The cost of the venue and its inclusions can be found on the Home Page in the INVESTMENT section.

Question 3

DO YOU HAVE DIFFERENT RATES FOR DIFFERENT SEASONS?

Accepted Answer

Henry Clay Events does not have off-season or peak season pricing. Pricing remains the same throughout the year except on Holidays. Holiday rates will apply to select dates that fall on holidays, days adjacent to holidays, and days of our discretion (ex: Thunder Over Louisville, week of Kentucky Derby, Sunday before Memorial Day, Fourth of July, Sunday before Labor Day, New Year’s Eve, etc.). Please contact the office to obtain holiday pricing. Rental fees will not increase after the execution of a rental agreement.

Question 4

IS THERE A CONTRACT SIGNED TO GUARANTEE MY DATE AND ALL POLICIES?

Accepted Answer

Yes, the Henry Clay Rental Agreement and Guidelines must be completed and signed along with the first payment to secure a particular date. All Rental Agreements and Guidelines are sent electronically through Adobe Sign for the Client to review, complete, and sign. To request a Rental Agreement, please contact a team member at 502.676.3032 or at info@henryclayevents.com.

Question 5

WHAT ARE YOUR GUIDELINES OR POLICIES?

Accepted Answer

All guidelines of the Henry Clay can be found on the GUIDELINES page of the website.

Question 6

HOW MUCH IS REQUIRED TO SECURE THE VENUE?  WHEN IS THE FIRST PAYMENT DUE?

Accepted Answer

A fifty percent (50%) first payment of the total venue rental cost including sales tax is required to secure a particular event date. The first payment is due within seven (7) days of requesting and receiving a rental agreement. If the payment is not received within seven (7) days or if communication has not been received from the Client, the event date will be released and will be available to be booked by another Client.

Question 7

WHAT TYPE OF PAYMENT METHODS ARE ACCEPTED? ARE CREDIT CARDS ACCEPTED?

Accepted Answer

Forms of payment include cash, check, or ACH payment . All checks should be made out to “Henry Clay Events” and include the event title (or last names of the wedding couple) and the event date.
 
Credit cards only accepted for amounts under $300 and are subject to a 4% convenience fee.

Question 8

ARE THERE PAYMENT PLANS AVAILABLE?

Accepted Answer

Payment plans are available upon request and will be structured in the following manner: a twenty-five percent (25%) first payment is required at the time of signing the agreement, a twenty-five percent (25%) second payment is due thirty days after the first payment due date, the final balance is then due thirty (30) days prior to the event. Payment plans are not available for events occurring within six (6) months of signing the agreement and a total cost less than $2,500.
 
All payments will be due by the dates listed on the Client’s personalized payment plan schedule. If the payments are not received in a timely manner as directed, all payments will be forfeited and the date will be released. The Client will not have the opportunity to use the monies paid for a new event date.

Question 9

WHERE CAN WE SEND PAYMENTS? WHAT IS YOUR MAILING ADDRESS?

Accepted Answer

All mail can be sent to: Henry Clay Events500 Missouri AvenueJeffersonville, IN 47130 Checks should be made payable to “Henry Clay Events” and include the event title (or last names of the wedding couple) and event date on the memo line.

Question 10

IS THE FIRST PAYMENT REFUNDABLE? ARE SUBSEQUENT PAYMENTS REFUNDABLE?

Accepted Answer

No payments, made at any time, are refundable.

Question 11

WHAT’S YOUR CANCELLATION POLICY?

Accepted Answer

Should the event be canceled by the Client more than one hundred and twenty days (120) calendar days before the event, the Client will have the opportunity to rebook a future event, applying all monies paid to a new agreement subject to any price and guideline changes, as long as the new event date is booked before the original event date. After the original event date has passed, all monies and opportunity to rebook will be forfeited. The Client will only be able to cancel and rebook one time.
 
If the event is canceled by the Client one hundred and twenty days (120) calendar days or fewer before the event date, the Client is responsible for any remaining balance and will have no option to rebook.
 
All cancellations must be confirmed in writing by the Client/Renter listed on the rental agreement; an email to info@henryclayevents.com would be sufficient. Once the intent of cancellation has been received by the Henry Clay Events, a cancellation document will be sent for acceptance. The date of cancellation will be determined as the date the signed cancellation document is received back from the Client.

Question 12

WHAT HAPPENS IN THE EVENT OF A LOCAL/GLOBAL PANDEMIC?

Accepted Answer

Should events beyond the reasonable control of Henry Clay Events and the Client make the event commercially impracticable, impracticable to perform, illegal, or impossible to fully perform as the Parties originally agreed to, the affected Party may terminate the rental agreement, without liability, upon written notification. The Client may choose to postpone the event to another available day adhering to the current guidelines and pricing at the time of rebooking. If the client chooses to not rebook within thirty (30) days of the written notice, all monies paid will be forfeited and not made available to be used on a new agreement. Notice under this provision may be given at any time in advance of the event provided that the notifying Party has met the requirements.

Question 13

HOW FAR IN ADVANCE CAN WE RESERVE A DATE?

Accepted Answer

Dates can be reserved up to twenty-four (24) months in advance.

Frequent Asked Questions